TradeWinds No-Refund Policy

Refund Policy

Effective July 9, 2026

All sales are final. eClawmerce does not offer refunds, returns, exchanges, credits, or prorated refunds for digital products, software access, subscriptions, consulting, services, downloads, or physical merchandise, except where required by applicable law.

TradeWinds subscriptions

TradeWinds is a digital software subscription. Access and fulfillment begin after purchase. Subscription charges are non-refundable once processed, including charges for unused time, failure to use the service, dissatisfaction with trading results, third-party service outages, incompatibility with a trader's account or firm rules, or failure to cancel before a renewal date.

Canceling stops future renewals. It does not reverse a charge already processed, and access may continue through the end of the paid billing period.

Billing errors

If you believe you were charged twice, charged after a confirmed cancellation, or charged in error, contact admin@eclawmerce.com within 7 days of the charge. We will investigate verified billing errors. This process does not create a general right to a refund.

Physical products

Physical products are also final sale. If an item arrives damaged, defective, or materially different from the item ordered, contact us within 7 days of delivery with photographs and order information. When a claim is verified, our remedy may be repair, replacement, or another remedy required by law; cash refunds are not offered unless legally required.

Nothing in this policy limits any non-waivable consumer rights under applicable law.